Greetings to the Incaspin Casino VIP Program, developed solely for our enrolled members in Spain. This set of terms specifies everything you need to know about how the program works, from gaining points on your favourite games to accessing exclusive rewards and benefits. By signing up for our loyalty program, you accept these rules, so we encourage you to read them carefully. Our goal is to deliver a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after reading the following sections, please contact our support team—we are always here to help.
Qualification and Compulsory Enrollment
All joining Incaspin Casino players who have completely confirmed their account and live in Spain are directly signed up in the fidelity program as soon as they make their first real-money deposit and set a qualifying wager. There is no additional application process or opt-in needed, which means you start earning points from your very first bet. To stay qualified, you must maintain a sole active account and make sure that your personal and payment details remain up to date. The program is available solely to persons who are at least eighteen years of age, as stipulated by Spanish gambling regulations, and any breach of the age condition will result in instant removal from the program.
Employees of Incaspin Casino, its affiliates, and any third-party service providers personally participating in the program’s operation are not authorized to join. We also keep the authority to exclude any user who has earlier self-excluded or whose account has been transiently paused due to controlled gaming steps. Registration is individual and intransferable, and we strictly forbid the usage of automated scripts or bots to generate synthetic game actions. Should we spot any form of manipulation, the account will be prone to ban, and all accrued points will be lost without prior notice. By staying active, you reaffirm your entitlement continuously.
Redeeming Loyalty Points
Once you have collected a minimum number of loyalty points, you can convert them for a selection of rewards featured in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type lists the number of points required and the related terms, so you can make an informed choice before finalizing the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be reversed once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period except where noted. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error causes a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Point Expiration and Forfeiture Rules
Remaining loyalty points will lose validity if your account remains totally dormant for a duration of one hundred and eighty consecutive days https://incaspins.es/legal-and-affiliates/. Inactivity is defined as no real-money wagers, zero deposits, and absence of logins during that time frame. Once points are lost, they are permanently cancelled and will not be recovered, including if you at a later date resume play. To preserve your balance active, simply log in to your account or make a eligible bet at least once every six months. We send automated email reminders to Spain members before any points become void, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains long-lasting for all participants and avoids dormant balances from accumulating indefinitely.
In addition to inactivity-based expiry, we retain the right to revoke all or part of a member’s loyalty points in cases of proven fraud, collusion, chargeback abuse, or any significant breach of our general terms and conditions. If an account is shut down voluntarily, any leftover points are confiscated instantly and may not be relocated to another player or converted to cash. Similarly, accounts closed due to self-exclusion or regulatory obligations will lose all earned points. For incomplete forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are deducted, and we will notify you in writing of the specific adjustment made.
Membership Rewards and Exclusive Perks
Each membership tier provides a set of exclusive benefits designed to enhance your gaming experience and acknowledge your loyalty in practical ways. Bronze members receive access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can support with personalised offers and priority support, plus a guaranteed birthday bonus that is applied automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits arranged individually. All tier-specific perks are subject to periodic review, and we may launch seasonal surprises that are activated only for top-tier members, ensuring that the program remains fresh and competitive.
Membership Tiers and Progression
The loyalty program offers multiple rank levels, beginning from Bronze and moving up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is based on the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and resets at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is elevated automatically, and you will immediately begin enjoying the increased benefits linked to that tier. Spain members can monitor their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is evaluated at the end of each evaluation window, and if you have not earned enough points to maintain your current level, a soft downgrade will apply. For example, a Platinum member who no longer fulfils the Platinum point requirement will be moved to Gold rather than sliding all the way back to the beginning tier. This buffer is created to recognise consistent play and give you a fair chance to restore your status during the next cycle. Points earned during a higher-tier period do not expire when a downgrade takes place, and any tier-based perks that were already awarded, such as birthday bonuses, remain valid for the remainder of their validity window.
Earning Loyalty Points
Loyalty points at Incaspin Casino are earned every time you submit a real-money wager on eligible casino games. The rate at which points build up is based on the game category, with slots generally paying at the highest rate and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not grant points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are computed based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is completed and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not earn points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically subtracted from your total. All awarded points are rounded down to the nearest whole number.
Programme Modifications and Discontinuation
We regularly assess the loyalty program to ensure it stays equitable, engaging, and compliant with Spanish and European regulatory standards. As such, we maintain the right to adjust these rules, adjust earning rates, restructure tiers, or alter the available rewards at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will announce the effective closure date to all members with at least sixty days’ notice. During the notice period, you will keep full access to your points balance and reward store, and we will prompt everyone to use any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We promise that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is ensuring fair treatment at every stage.
Security of Your Account and Programme Compliance
Maintaining the security of your loyalty account is a collective responsibility. You should not share your login details or allow another person to use your account to earn points, as this is a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as fast point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will result in the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you detect unauthorised access, contact support without delay.
FAQ
How do I join the Incaspin Casino loyalty program as a Spain member?
You do not need to sign up as a separate step. Any registered player who completes the full identity check process and makes a initial real-money deposit is immediately enrolled. There is no charge for entry or sign-up form, so you begin earning loyalty points from your opening qualifying bet. Simply play eligible games, and your status will be tracked in your account dashboard.
Can I combine points from multiple accounts or pass them to a friend?
Absolutely not. The loyalty program is solely limited to one account per person, and points are cannot be transferred under any situations. Merging points across different accounts, even if they belong to the same household, is not allowed and may lead to point forfeiture. If you by mistake created a duplicate account, contact support to resolve the problem before attempting any withdrawal.
What happens to my loyalty points if I do not wager for a long time?
If your account shows no real-money activity, zero deposits, and zero logins for 180 consecutive days, all unused loyalty points will become invalid. We dispatch advance email notifications to Spanish members before the deadline, so you have time to avoid forfeiting your points. A single sign-in or a small qualifying bet is adequate to reset the inactivity timer and preserve your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. As soon as you collect enough points to reach a higher tier, your benefits take effect automatically and are usable right away. For example, if you reach Gold status, faster withdrawal processing times take effect for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games contribute to point accumulation, but contribution rates are not uniform. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers placed with bonus funds or free spins are not eligible from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.
In what way can I see my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are all visible in the loyalty section of your account dashboard. This area also shows any active benefits and links to the reward store. We recommend checking your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and keep your status.
